Reliable handovers - along the supply chain
Relay Team can help you to focus your business strategy
and streamline your operations to improve cost and customer service
Whether improving the top line of your business through increased sales, or the bottom line through reduced costs, departments along the supply chain need to be both aligned and engaged for this happen. It is too easy to improve one area of the business whilst unexpected problems appear elsewhere.
We have a unique set of sales and supply chain mapping tools that give everyone the vision of the best route forward and engage them in the change process. These tools cover four improvement areas:
Supply Chain strategy
See how to create and deliver a compelling competitive edge. Use Operations as a strategic weapon to increase sales and market share.
Creating a strategy is often seen as a specialist activity, best left to ‘experts’. Hence businesses lose a breadth of wisdom and find it harder to engage non participants in the implementation.
The Target process was distilled from the Durham Business School MBA and is taught and used as part of the their executive MBA ‘boardroom exercise’. It has been designed for anyone to understand and be involved in.
Operational responsiveness
Map out your supply chain to highlight where you can respond faster to changing customer demands.
A common challenge to increasing operational performance is when managers can only see their ‘silo’ clearly and seek to improve that, rather than seeing the over-arching priorities.
Supply Chain mapping workshops allow a team to capture key data on the whole operation, building problem ‘heat maps’. Focussing effort on just one or two of these ‘hot spots’ then delivers significant performance increases.
Operational reliability
'Heat map' your processes to identify what to stabilise first.
The Red/Amber/Green maps highlight high impact areas and root causes, to prioritise improvement efforts.
Reliability issues may be resulting from equipment issues, supplier or product quality or variability in skills.
We have developed a set of applications to create and deploy video-SOPs, auditing and problem solving - making Lean disciplines faster implement and more engaging to use.
Cost reduction
Visualise your financial costs to identify the main areas of waste and opportunity.
The financial experts on our Team have developed a set of tools to highlight cost reduction opportunities and also show potential negative impacts on responsiveness and reliability.
This can ensure that the right costs can be removed, without damaging your competitive advantage and customer service.
Throughout any project, we aim to hand over the baton of expertise - making you the new specialist.
Check out our Client page for examples how we do this and Contact us for more information.
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